Terms of Service

Services

RevOps Impact provides revenue operations consulting, training, and technology implementation services. Our services include but are not limited to:

• Consulting engagements: Strategic advisory, system architecture, process optimization, and RevOps infrastructure design
• Implementation services: CRM configuration, automation builds, data pipeline development, and AI agent deployment
• Training and courses: Online courses, workshops, and enablement programs for RevOps professionals
• Templates and resources: Downloadable templates, frameworks, and tools for revenue operations

Specific deliverables, timelines, and scope will be defined in individual Statements of Work (SOW) or service agreements executed between the parties.

Payment Terms

Payment terms vary by service type and are specified in your service agreement:

• Consulting retainers: Billed monthly in advance. Payment due within 15 days of invoice date.
• Project-based work: Typically 50% deposit upon SOW signature, 50% upon completion, unless otherwise agreed.
• Courses and digital products: Payment in full at time of purchase. Processed securely via Stripe.
• Hourly engagements: Billed monthly in arrears based on actual hours logged. Payment due within 15 days.

Late payments may incur interest at 1.5% per month or the maximum rate permitted by law, whichever is lower. We reserve the right to pause work on overdue accounts.

Refund policy: Course purchases are refundable within 14 days if less than 25% of content has been accessed. Consulting deposits are non-refundable once work has commenced but may be applied to future engagements at our discretion.

Intellectual Property

Intellectual property rights are allocated as follows:

• Client deliverables: Custom work created specifically for your engagement (reports, configurations, custom code) becomes your property upon full payment.
• RevOps Impact IP: Our pre-existing frameworks, methodologies, templates, and tools (including SPORT5) remain our property. You receive a non-exclusive license to use these materials for your internal business purposes.
• Course materials: Course content is licensed for personal use only. You may not redistribute, resell, or share access credentials.
• Shared improvements: Generic improvements or tools developed during an engagement that are not specific to your business may be reused by RevOps Impact for other clients.

Both parties agree not to use the other's confidential information for any purpose outside the scope of the engagement.

Client Obligations

To ensure successful delivery of our services, clients agree to:

• Access and information: Provide timely access to systems, data, and personnel necessary for the engagement
• Responsiveness: Respond to questions and review deliverables within agreed timeframes (typically 5 business days)
• Accuracy: Ensure information provided is accurate and complete to the best of your knowledge
• Authorization: Confirm you have authority to grant system access and make decisions on behalf of your organization
• Compliance: Use our services and deliverables in compliance with applicable laws and your own policies

Delays caused by client responsiveness may impact project timelines. We will communicate proactively if delays affect delivery dates.

Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claims arising from our services shall not exceed the fees paid by you for the specific engagement giving rise to the claim.
• We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or lost data.
• We are not responsible for third-party service outages, API changes, or platform limitations outside our control.
• Our recommendations are based on information available at the time and do not guarantee specific business outcomes.

These limitations apply regardless of the legal theory under which liability is asserted (contract, tort, negligence, or otherwise).

Disclaimer: Our services are provided "as is" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

Any disputes arising from these Terms or our services shall be resolved through binding arbitration administered by JAMS under its Streamlined Arbitration Rules, conducted in San Francisco, California. The arbitrator's decision shall be final and binding.

For claims under $10,000, either party may elect to resolve the dispute in small claims court in the county where the defendant resides or conducts business.

Class action waiver: You agree to resolve disputes with us on an individual basis only. You waive the right to participate in class actions, class arbitrations, or representative proceedings.